Accommodating Special Healthcare Needs
Course Objectives
- Classify what special healthcare needs are
- Develop key soft skills essential for working with special healthcare populations
- Identify the various ways to accommodate those with special healthcare needs
- Outline strategies to create a successful venipuncture while accommodating those special healthcare needs
Course Content
Course Creator: Nichelle Volker RMA
Total CE Hours: 1 Credit Hour
Pace Course #: 586-2212-24
Key Terms:
Key Terms:
- Autism spectrum disorder (ASD)
- Dementia
- Phobia
- Soft Skills
- Tremor(s)
Outline:
- What are Special Healthcare Needs Populations
- Key Soft Skills for the Phlebotomist
- Communication
- Verbal
- Non-verbal
- Active listening
- Simple language
- Empathy and compassion
- Patience
- Attention to detail
- Flexibility/ adaptability
- Problem-solving
- Creativity
- Special Healthcare needs populations
- Pediatric patients
- Capillary puncture
- Venipuncture
- Challenges
- Accommodations
- Elderly patients
- Vein access or procedure risks
- Mental or physical health challenges
- Accommodations
- Intellectual or Developmental Disabilities
- ASD background
- Accommodations
- Patients with Bleeding Disorders
- Hemophilia
- Von Willebrands Disease
- Thrombocytopenia
- Challenges
- Accommodations
- Patients with Chronic Illnesses
- Infection risk
- Accommodations
- Patients with Mental health Conditions or Phobias
- Trypanophobia
- Anxiety
- Accommodations
- Patients Taking Blood Thinners
- Anticoagulants
- Accommodations
- Obese Patients
- Adipose tissue
- Accommodations
- Patients with Vein Access Issues
- Collapsing veins and scarring
- Accommodations
- Patients with Communication Barriers
- Language
- Hearing impaired or deaf
- How to use an interpreter
- Accommodations
- Patients with Movement Disorders
- Tremors
- Tourette Syndrome
- Parkinson’s Disease
- Challenges
- Accommodations
- Pediatric patients
- Communication
References:
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