Mental Health and Burnout

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Course Objectives
  •  Recognize common signs of stress, burnout, and mental health concerns in healthcare settings.
  • Explain how stress and exposure to traumatic events may affect emotional and physiological responses.
  • Differentiate between positive and negative coping strategies used to manage stress.
  • Identify strategies that support burnout prevention, mental wellness, and appropriate escalation when safety concerns are present.
Course Content
Course Creator:  Kristen Moylen // Nichelle Volker, RMA 
Total CE Hours: 1 Credit Hour
Pace Course #:  586-2703-26 

Key Terms:
  1. Burnout
  2. Coping strategy
  3. Mental health
  4. Post-Traumatic Stress Disorder (PTSD)\
  5. Trauma
  6. Suicidal ideation

Outline: 
  • Warning
  • Introduction
  • Why does MH matter in healthcare
  • MH continuum
  • Understanding the stress response
    • The brain and stress response
    •  Fight of Flight
    •  When stress becomes chronic
    •  Stress, trauma, and memory
    •  Understanding traumatic experiences
    •  Response to Trauma
    •  MH following Trauma
    •  Protective factors after trauma
  • Recognizing MH Concerns
    • Anxiety
    •  Depression
    •  Emotional Dysregulation
    •  Persistent fatigue
    •  PTSD
    •  Burnout
    •  Compassion Fatigue vs Burnout
    •  Stress vs. Burnout vs. MH conditions
    •  Common misconceptions
    •  Suicide and suicidal ideation
    •  Know your role -Recognize, respond, and escalate
    •  Responding to Suicide concerns 
  • Prevention, support, and management
    • Preventing burnout
    •  Recognizing burnout in yourself
    •  Healthy coping strategies
    •  Barriers to seeking help
    •  Harmful or maladaptive coping
    •  MH support and Treatment
    •  Practical stress management strategies
    •  Building resilence
  • Burnout in Phlebotomy
    • Burnout risk factors in phlebotomy
    •  Hidden stressors in phlebotomy
    •  Burnout and Professional Performance
    •  Strategies to reduce workplace stressors
    •  What organizations can do
    •  Building a supportive workplace
  • Bringing it all together
  • When to seek help
  • Self assessment
  • Key takeaways
  • Resources

References 
  1. Heather Sarkis with TEDxFainsesville. “Stop the Stigma: Why it’s important to talk about mental health.” June 24, 2019. https://www.youtube.com/watch?v=gy1iH_Gxn0Q 
  2. team, NeuroLaunch editorial. “Brain’S Prefrontal Cortex, Amygdala, and Hippocampus: Exploring the Triad of Cognitive Function.” NeuroLaunch.Com, 30 Sept. 2024, https://neurolaunch.com/brain-prefrontal-cortex-amygdala-hippocampus/.
  3. “How to Manage the Fight-or-Flight Response." MasterClass. May 5, 2021. https://www.masterclass.com/articles/fight-or-flight-response-explained#what-is-the-fightorflight-response
  4. “What Happens to Your Body During the Fight or Flight Response?" Cleveland Clinic. Brain & Spine. December 9, 2019. https://health.clevelandclinic.org/what-happens-to-your-body-during-the-fight-or-flight-response/
  5. Farooq, Adil. “Why Trauma Affects Memory: PTSD & Memory Loss.” Psychiatry Magazine -, 16 Jan. 2026, https://psychiatrymagazine.com/why-trauma-affects-memory-ptsd-memory-loss/
  6. Debbie Hampton. "4 Science-Backed Methods to Help Your Brain Process Trauma." The Best Brain Possible. March 10, 2019. https://thebestbrainpossible.com/trauma-brain-heal-therapy/
  7. “Trauma.” Psychology Today, 17 Mar. 2009, https://www.psychologytoday.com/us/basics/trauma?msockid=2a89930e5fba637e1d6181565e1262ff. Accessed 17 July 2026.
  8. Seth J. Gillihan Ph.D. "21 Common Reactions to Trauma: It helps to know what to expect after a terrifying event." Psycology Today. September 7, 2016. https://www.psychologytoday.com/us/blog/think-act-be/201609/21-common-reactions-trauma
  9. Diagnostic And Statistical Manual of Mental Disorders Fifth Edition (DSM-5). American Psychiatric Association. 2013. ISBN 978-0-89042-554-1.
  10. “Overview: Chronic Fatigue Syndrome (CFS/ME)." NHS. April 21, 2020. https://www.nhs.uk/conditions/chronic-fatigue-syndrome-cfs/
  11. Ackerman, Courtney. “Coping: Dealing with Life’s Inevitable Disappointments in a Healthy Way.” Positive Psychology, 2017, https://positivepsychology.com/coping/. Accessed 17 July 2026.
  12. Janey Davies, B.H. (Hons). "10 Negative Coping Mechanisms People Use to Hide from Their Problems." Learning Mind. June 18, 2017. https://www.learning-mind.com/coping-mechanisms/
  13. “Mental Health Treatments." Mental Health America, Inc. 2021. https://www.mhanational.org/mental-health-treatments
  14. “25 Quick Ways to Reduce Stress" University of Colorado Law School. https://www.colorado.edu/law/25-quick-ways-reduce-stress

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