Trauma-Informed Practices Advanced Skills Series
4 CEUs in Advanced Patient Care & Professional Sustainability
The Trauma-Informed Phlebotomy & Resilient Practice Advanced Skills Series equips phlebotomists with the advanced interpersonal, emotional intelligence, and self-regulation skills needed to navigate high-stress patient encounters while protecting their own well-being.
This bundle recognizes that phlebotomy is not only technical but that it is deeply human work. Participants gain practical tools to recognize trauma responses, de-escalate crisis situations, communicate with empathy and clarity, and sustain their mental health in demanding healthcare environments. Together, these courses strengthen patient trust, procedural success, and long-term professional resilience.
Ideal for:
Phlebotomists working in fast-paced, emotionally charged, or high-acuity settings and for those seeking to practice with greater confidence, compassion, and sustainability.
| Course Title | CEUs |
|---|---|
Unit 1: Trauma-Informed Care Foundations This course introduces the core principles of trauma-informed care (TIC) and how trauma can influence patient behavior, trust, and engagement in healthcare settings. Participants explore how past trauma may present as anxiety, withdrawal, defensiveness, or compliance during clinical encounters. The course reviews physiological trauma responses fight, flight, freeze, and fawn, and connects them to real-world patient interactions commonly experienced during blood collection. | 1 CEU |
Unit 2: Crisis Intervention This course focuses on crisis recognition and intervention within healthcare settings, including encounters involving domestic violence, sexual assault, child abuse, elder abuse, and acute emotional distress. Participants review warning signs, consent considerations, mandatory reporting responsibilities, and appropriate response strategies when patients may be experiencing or disclosing crisis situations. Emphasis is placed on maintaining safety, professionalism, and clear boundaries while connecting patients to appropriate resources. | 1 CEU |
Unit 3: Trauma-Informed Communication Strategies Effective communication is central to trauma-informed care. This course provides practical verbal and non-verbal communication tools that help phlebotomists create emotional safety, reduce distress, and improve cooperation during procedures. Participants explore permission-based care, active listening, reflective responding, grounding techniques, and de-escalation strategies tailored to phlebotomy-specific scenarios. | 1 CEU |
Unit 4: Mental Health & burnout for healthcare workers This advanced course addresses mental health, burnout, and cumulative stress experienced by healthcare professionals, with particular relevance to those exposed to repeated high-stress or traumatic encounters. Participants explore how trauma, chronic stress, and emotional labor impact the brain, nervous system, and long-term well-being. Topics include anxiety, depression, PTSD, burnout, coping mechanisms, and early warning signs of distress. | 1 CEU |